Store Policy

Customer Care

At DiNG, we prioritize the satisfaction and trust of our customers. Our commitment to excellent service extends to our customer care policy, which outlines our approach to handling inquiries, resolving issues, and ensuring transparency in all our interactions.

Responsive Communication: We pledge to maintain open lines of communication with our customers, promptly addressing inquiries, concerns, and feedback. Our customer care team is readily available to assist via phone, email, or in-person consultations.
Efficient Issue Resolution: In the rare event of a problem or issue with a delivery, we promise to address it promptly and efficiently. Our team will investigate the matter thoroughly and work towards a satisfactory resolution in a timely manner, keeping the customer informed throughout the process.
Transparency and Accountability: We are committed to transparency in all aspects of our operations. This includes providing clear and accurate information regarding delivery schedules, tracking updates, and any limitations or liabilities associated with our services.
Limited Liability: While we take every precaution to ensure the safe and secure transportation of parcels, we acknowledge that unforeseen circumstances may arise. Therefore, our liability is limited in accordance with the terms and conditions outlined in our service agreement. Customers are encouraged to review these terms and inquire about additional insurance options for high-value items.
Continuous Improvement: We are dedicated to ongoing improvement and innovation in our services. Customer feedback is invaluable to us, and we actively seek ways to enhance our processes and exceed customer expectations.

Your satisfaction and peace of mind are our top priorities. We are committed to delivering excellence in every interaction and providing you with the reliable service you deserve

Privacy & Safety

At DiNG, we are committed to safeguarding the privacy and security of our customers' personal information and ensuring the safe handling of their parcels. Our privacy and safety policy outlines our dedication to protecting your data and parcels throughout the courier process.

Data Protection: We respect the privacy of our customers and handle their personal information with the utmost care. Any data collected during the booking, tracking, or delivery process is used solely for the purpose of providing our courier services and is stored securely in compliance with applicable data protection laws.
Secure Handling of Parcels: Your parcels are important to us, and we take every precaution to ensure their safe handling and transportation. Our couriers are trained to handle parcels with care, and we use secure packaging materials to protect your items during transit.
Confidentiality: We understand the importance of confidentiality when it comes to sensitive parcels and documents. Our team adheres to strict confidentiality protocols to ensure that the contents of your parcels remain private and secure throughout the delivery process.
Tracking and Transparency: We provide real-time tracking updates to keep our customers informed about the status of their parcels. By accessing our tracking system, customers can monitor the progress of their deliveries and have peace of mind knowing exactly where their parcels are at all times.
Compliance with Regulations: We comply with all relevant privacy and safety regulations to ensure the highest standards of data protection and parcel security. Our policies and procedures are regularly reviewed and updated to reflect any changes in regulations or best practices.

At DiNG, your privacy and safety are our top priorities. We are committed to maintaining the highest standards of security and confidentiality throughout the courier process, providing you with a trusted and reliable service you can count on.

Payment Methods

At the moment we only accept cash payments, but we are working towards expanding our client's options.