Shipping & Returns

At DiNG, we strive to provide our customers with a seamless and satisfactory shipping experience. Our shipping and returns policy outlines the terms and conditions for parcel delivery and return services.

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Shipping:

1. Delivery Times: We aim to deliver parcels within the specified timeframe, depending on the selected service option and destination. While we make every effort to meet these delivery times, unforeseen circumstances such as weather conditions or traffic may occasionally cause delays.

2. Tracking Information: Customers can track the progress of their parcels using our online tracking system. Real-time updates are provided to keep customers informed about the status of their deliveries.

3. Delivery Attempts: Our couriers will make multiple attempts to deliver parcels to the specified address. If unsuccessful, a delivery notification will be left, and alternative arrangements can be made for redelivery or pickup at a designated location.

4. Parcel Security: We prioritize the security of parcels during transit and handle them with care to minimize the risk of damage or loss. Secure packaging materials are used to protect items during transportation.

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Returns:

1. Return Policy: Customers may initiate returns for eligible parcels in accordance with our return policy. Items must be returned in their original packaging and condition within the specified timeframe to qualify for a refund or exchange.

2. Return Authorization: To initiate a return, customers must contact our customer service team to obtain a return authorization number and instructions. Returns made without prior authorization may not be accepted.

3. Refunds and Exchanges: Upon receipt of the returned parcel, our team will inspect the items to ensure they meet the return criteria. Refunds or exchanges will be processed promptly in accordance with our refund policy.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

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Disclaimer:

While we strive to provide the best possible shipping and returns services, DiNG is not liable for any delays, damages, or losses incurred during transit. Our liability is limited in accordance with the terms and conditions outlined in our service agreement.

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By utilizing our shipping and returns services, customers agree to abide by the terms and conditions set forth in this policy.

For any further inquiries or assistance regarding shipping and returns, please contact our customer service team. We are here to help ensure a smooth and satisfactory experience with DiNG.